Copyright and repeat-infringer policy

Last updated 9 September 2026 · SynOct LLC

SynOct LLC respects copyright and expects TitanDash customers to do the same. This explains how to send a copyright notice, how to answer one, and what happens when infringement repeats.

Sending a notice

Send notices to legal@synoct.com with the subject Copyright notice. To be effective a notice needs all six of:

1. Identification of the work you say has been infringed — a representative list is enough where several works on one site are covered.
2. Identification of the material to be removed, with a URL or location specific enough to find it. “Somewhere on this domain” is not enough for us to act.
3. Your name, postal address, telephone number and email address.
4. A statement that you have a good-faith belief the use is not authorised by the owner, its agent, or the law.
5. A statement that the information is accurate and — under penalty of perjury — that you are the owner or are authorised to act for the owner.
6. Your physical or electronic signature.

A notice missing these may not be effective. We will write back and say what is missing rather than discarding it silently.

What we do with one

1. We acknowledge receipt.
2. Where the notice is complete and identifies material we host, we expeditiously remove or disable access.
3. We forward the notice, including your contact details, to the customer responsible, and tell them how to respond.
4. We record it against that account.

We act on the narrowest thing that addresses the notice — where a file can be disabled, we disable the file rather than the site.

If your material was removed

Send a counter-notice to legal@synoct.com identifying the material and where it appeared, with your contact details, a statement under penalty of perjury that you believe it was removed through mistake or misidentification, your consent to the jurisdiction of the United States federal district court for your address — or any district where we may be found, if you are outside the United States — your agreement to accept service from the notice sender, and your signature. We forward it, and unless the sender tells us they have filed a court action we may restore the material in not less than ten and not more than fourteen business days.

Repeat infringers

• First effective notice. Material removed, account notified, notice recorded.
• Second. Material removed and a written warning that a further notice risks the account.
• Third. Account suspended pending review.
• Termination. We terminate accounts of repeat infringers. A notice successfully countered or withdrawn does not count. Deliberate or commercial-scale infringement can end an account at the first notice.

A terminated account keeps the export right in the terms of service.

Trademark and other rights

Write to legal@synoct.com describing the right you hold, the evidence, and the specific material. Same principle: act on the narrowest thing that addresses a substantiated complaint, and tell both sides what we did.